Ulmer, Robert R. <br/><br/>
Effective crisis communication :  moving from crisis to opportunity / 
Robert R. Ulmer, Timothy L. Sellnow, Matthew W. Seeger 
 - 2nd ed. 
 - Thousand Oaks, CA :  Sage Publications, Inc,  2010 
 - xvii, 239 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781412980340 1412980348 141298033X 9781412980333 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Crisis management<br/>Emergency management<br/>Communication in management<br/>Communication in organizations