TY  - BOOK
AU  - Ulmer,Robert R.
AU  - Sellnow,Timothy L.
AU  - Seeger,Matthew W.
TI  - Effective crisis communication: moving from crisis to opportunity 
SN  - 9781412980340
PY  - 2010///
CY  - Thousand Oaks, CA
PB  - Sage Publications, Inc
KW  - Crisis management
KW  - Emergency management
KW  - Communication in management
KW  - Communication in organizations
N1  - Includes bibliographical references and index
ER  -