Interviewing : principles and practices /
Charles J. Stewart, William B. Cash, Jr.
- 13th ed.
- New York : McGraw-Hill, c2011
- xix, 425 p. : ill. ; 23 cm.
Includes bibliographical references and index
An introduction to interviewing -- An interpersonal communication process -- Questions and their uses -- Structuring the interview -- The informational interview -- The survey interview -- The recruiting interview -- The employment interview -- The performance interview -- The persuasive interview : the persuader -- The persuasive interview : the persuadee -- The counseling interview -- The health care interview