TY - MANSCPT AU - Noordiana Baharom TI - The study of services quality by Rapid Kuantan bus SN - THE0001580(Local) PY - 2014/// CY - Kuantan, Pahang PB - UMP KW - Service industries KW - Quality control N1 - Faculty of Civil Engineering and Earth Resources; Project paper (Bachelor of Engineering (Civil Engineering)) -- Universiti Malaysia Pahang - 2014; Bibliography : p. 46-47 ER -