@book{57619,
	author = {Foster, S. Thomas},
	title = {Managing quality :},
	publisher = {Pearson Prentice Hall,},
	year = {c2007},
	address = {Upper Saddle River, N.J. :},
	url = {http://www.loc.gov/catdir/toc/ecip0610/2006009189.html}
}