TY  - BOOK
AU  - Chang,C.M.
TI  - Service systems management and engineering: creating strategic differentiation and operational excellence 
SN  - 9780470423325
PY  - 2010///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Systems engineering
KW  - Management information systems
KW  - Service industries
KW  - Information technology
KW  - Management
N1  - Includes bibliographical references and index
ER  -