TY  - BOOK
AU  - Flynn,Nancy
AU  - Flynn,Tom
TI  - Writing effective e-mail: improving your electronic communication 
SN  - 1560526815
PY  - 2003///
CY  - Menlo Park, CA
PB  - Crisp Pub.
KW  - Electronic mail messages
KW  - Electronic mail systems
KW  - Business writing
ER  -