@book{58126,
	author = {De Janasz, Suzanne C. and Dowd, Karen O.},
	title = {Interpersonal skills in organizations /},
	publisher = {McGraw-Hill,},
	year = {c2002},
	address = {Boston :},
	url = {http://www.loc.gov/catdir/toc/mh031/2001030784.html}
}