De Janasz, Suzanne C. Interpersonal skills in organizations / Suzanne C. De Janasz, Karen O. Dowd, Beth Z. Schneider - Boston : McGraw-Hill, c2002 - xvii, 445 p. : ill. ; 28 cm. Includes bibliographical references and index ISBN: 007121061X (MHIE) 9780071210314 (MHIE) 0072441224 9780072441222 Subjects--Topical Terms: Organizational behaviorPsychology, IndustrialInterpersonal relations