Viscusi, Gianluigi <br/><br/>
Information systems for eGovernment :  a quality-of-service perspective / 
Gianluigi Viscusi, Carlo Batini, Massimo Mecella 
 - Berlin ;  Heidelberg :  Springer,  c2010 
 - xxi, 275 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9783642135705 9783642135712 (electronic bk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Internet in public administration<br/>Service-oriented architecture (Computer science)