Brinkman, Rick <br/><br/>
Dealing with difficult people :  24 lessons for bringing out the best in everyone / 
Rick Brinkman, Rick Kirschner 
 - New York :  McGraw-Hill,  c2003 
 - ix, 48 p. ;  23 cm. 
 - Dealing with difficult people .
<br/><br/> "The employee handbook for enhancing corporate performance" 
<br/><br/><label>ISBN: </label>0071416412 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations<br/>Interpersonal communication<br/>Psychology, Industrial