@book{58828,
	author = {Martin, William B.},
	title = {Quality customer service :},
	publisher = {Axzo Press,},
	year = {c2009},
	series = {Crisp Fifty-Minute series},
	address = {[Rochester, N.Y.] :},
	edition = {5th ed.},
	note = {Rev. ed. of: Quality customer service : how to win with the customer / William B. Martin. 4th ed. c2001}
}