Martin, William B. <br/><br/>
Quality customer service :  satisfy customers-it's everybody's job / 
William B. Martin 
 - 5th ed. 
 - [Rochester, N.Y.] :  Axzo Press,  c2009 
 - ii, 104 p. :  ill. ;  26 cm. 
 - Crisp Fifty-Minute series .
 - Fifty-Minute series .
<br/><br/> Rev. ed. of: Quality customer service : how to win with the customer / William B. Martin. 4th ed. c2001 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9781426018336 (pbk.) 1426018339 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Programmed instruction<br/>Customer relations--Programmed instruction