TY  - BOOK
AU  - Martin,William B.
TI  - Quality customer service: satisfy customers-it's everybody's job 
T2  - Crisp Fifty-Minute series
SN  - 9781426018336 (pbk.)
PY  - 2009///
CY  - [Rochester, N.Y.]
PB  - Axzo Press
KW  - Customer services
KW  - Programmed instruction
KW  - Customer relations
N1  - Rev. ed. of: Quality customer service : how to win with the customer / William B. Martin. 4th ed. c2001; Includes bibliographical references
ER  -