Scannell, Edward E. <br/><br/>
The big book of people skills games / 
 The big book of people skills games :  quick, effective activities for making great impressions, boosting problem-solving skills, and improving customer service 
Edward E. Scannell & Colleen A. Rickenbacher 
 - New York :  McGraw-Hill,  c2010 
 - x, 260 p. :  ill. ;  24 cm. 
 - Big book series .
 - Big book series .
<br/><br/><label>ISBN: </label>9780071745093 (pbk. : alk. paper) 0071745092 (pbk. : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management games<br/>Interpersonal relations<br/>Customer relations<br/>Communication in management