00932nam a2200253 a 4500001001400000003000700014005001700021008004100038020003800079020003500117040000800152100002400160245008800184246016500272260003600437300003200473490002000505650002100525650002800546650002300574650003200597700002900629830002000658vtls000048988KUKTEM20251117150448.0101206t2010    nyua   f      000 0 eng d  a9780071745093 (pbk. : alk. paper)  a0071745092 (pbk. : alk. paper)  aUMP1 aScannell, Edward E.14aThe big book of people skills games /cEdward E. Scannell & Colleen A. Rickenbacher34aThe big book of people skills games :bquick, effective activities for making great impressions, boosting problem-solving skills, and improving customer service  aNew York :bMcGraw-Hill,cc2010  ax, 260 p. :bill. ;c24 cm.1 aBig book series 0aManagement games 0aInterpersonal relations 0aCustomer relations 0aCommunication in management1 aRickenbacher, Colleen A. 0aBig book series