@book{58856,
	author = {Jones, Tricia S. and Brinkert, Ross},
	title = {Conflict coaching :},
	publisher = {Sage Publications,},
	year = {c2008},
	address = {Los Angeles :},
	note = {Includes bibliographical references (p. 295-306) and index},
	url = {http://www.loc.gov/catdir/toc/ecip0720/2007023143.html}
}