02085nam a2200289 a 4500001001400000003000700014005001700021008004100038020002600079020002300105020002500128020002200153020002700175040000800202100002100210245012000231246016300351260004500514300004700559500006300606505088000669650002401549650001401573700001901587856008301606856010601689vtls000027830KUKTEM20251117150448.0080513s2008    caua     b    001 0 eng    a9781412950824 (cloth)  a1412950821 (cloth)  a9781412950831 (pbk.)  a141295083X (pbk.)  a9781412962308 (CD ROM)  aUMP1 aJones, Tricia S.10aConflict coaching :bconflict management strategies and skills for the individual /cTricia S. Jones, Ross Brinkert1 aResources CD to accompany conflict coaching :h[computer file]bconflict management strategies and skills for the individual by Tricia S. Jones, Ross Brinkert  aLos Angeles :bSage Publications,cc2008  axxii, 322 p. :bill. ;c23 cm. +e1 CD-ROM  aIncludes bibliographical references (p. 295-306) and index0 aSection 1: Introducing Conflict Coaching  -- Conflict coaching: conflict management strategies and skills for the individual -- The comprehensive conflict coaching model -- Section 2: Conducting Conflict Coaching -- Stage one: discovering the story -- Stage two: the identity perspective -- Stage two: the emotion perspective -- Stage two: the power perspective -- Stage three: crafting the "best" story -- Stage four: communication skills: confrontation, confirmation, and comprehension -- Stage four: the conflict styles opportunity -- Stage four: the negotiation opportunity -- Stage four: coordinating coaching with other conflict processes -- The parallel process: learning assessment in conflict coaching -- Section 3: Integrating Conflict Coaching Into Your Practice -- Needs assessment and program evalutation for conflict coaching -- The future of conflict coaching. 0aConflict management 0aMediation1 aBrinkert, Ross413Table of contents onlyuhttp://www.loc.gov/catdir/toc/ecip0720/2007023143.html423Contributor biographical informationuhttp://www.loc.gov/catdir/enhancements/fy0828/2007023143-b.html