conflict management strategies and skills for the individual conflict management strategies and skills for the individual by Tricia S. Jones, Ross Brinkert Jones, Tricia S. creator Brinkert, Ross text bibliography cau Los Angeles Sage Publications c2008 2008 monographic eng

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xxii, 322 p. : ill. ; 23 cm. + 1 CD-ROM Section 1: Introducing Conflict Coaching -- Conflict coaching: conflict management strategies and skills for the individual -- The comprehensive conflict coaching model -- Section 2: Conducting Conflict Coaching -- Stage one: discovering the story -- Stage two: the identity perspective -- Stage two: the emotion perspective -- Stage two: the power perspective -- Stage three: crafting the "best" story -- Stage four: communication skills: confrontation, confirmation, and comprehension -- Stage four: the conflict styles opportunity -- Stage four: the negotiation opportunity -- Stage four: coordinating coaching with other conflict processes -- The parallel process: learning assessment in conflict coaching -- Section 3: Integrating Conflict Coaching Into Your Practice -- Needs assessment and program evalutation for conflict coaching -- The future of conflict coaching. Tricia S. Jones, Ross Brinkert Includes bibliographical references (p. 295-306) and index Conflict management Mediation 9781412950824 (cloth) 1412950821 (cloth) 9781412950831 (pbk.) 141295083X (pbk.) 9781412962308 (CD ROM) http://www.loc.gov/catdir/toc/ecip0720/2007023143.html http://www.loc.gov/catdir/enhancements/fy0828/2007023143-b.html http://www.loc.gov/catdir/toc/ecip0720/2007023143.html http://www.loc.gov/catdir/enhancements/fy0828/2007023143-b.html UMP 080513 20251117150448.0 vtls000027830