TY  - BOOK
AU  - Scupola,Ada
TI  - Cases on managing e-services
SN  - 9781605660646
PY  - 2009///
CY  - Hershey, PA
PB  - Information Science Reference
KW  - Electronic commerce
KW  - Customer services
KW  - Technological innovations
KW  - Service industries
N1  - "Premier reference source"; Includes bibliographical references and index
N2  - "This book lays the theoretical foundations for understanding e-services as well as provide real life cases of e-services"
ER  -