implementing the powerful drivers of dramatic business improvement Howell, Marvin T. creator text nyu Boca Raton, FL Productivity Press 2010 monographic eng

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x, 146 p. : ill. ; 27 cm. Introduction -- Identifying CSFs: external CSFs -- Identifying CSFs: internal CSFs -- The CSF achievement model -- Strategic planning and CSFs -- A systems example using CSFs: ISO 14001 -- Benchmarking and CSFs -- Critical success measures for process success -- Improving job performance through CSFs -- CSFs for individuals -- Conclusion specialized Marvin T. Howell Includes bibliographical references and index Organizational effectiveness Measurement Performance Measurement Performance standards Total quality management Business planning 9781439811177 1439811172 UMP 111210 20251117150511.0 vtls000056825