TY  - BOOK
AU  - Howell,Marvin T.
TI  - Critical success factors simplified: implementing the powerful drivers of dramatic business improvement 
SN  - 9781439811177
PY  - 2010///
CY  - Boca Raton, FL
PB  - Productivity Press
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance
KW  - Performance standards
KW  - Total quality management
KW  - Business planning
N1  - Includes bibliographical references and index; Introduction -- Identifying CSFs: external CSFs -- Identifying CSFs: internal CSFs -- The CSF achievement model -- Strategic planning and CSFs -- A systems example using CSFs: ISO 14001 -- Benchmarking and CSFs -- Critical success measures for process success -- Improving job performance through CSFs -- CSFs for individuals -- Conclusion
ER  -