Hurwitz, Judith <br/><br/>
Service management for dummies / 
Judith Hurwitz, Robin Bloor, Marcia Kaufman 
 - Hoboken, N.J. :  Chichester :  For Dummies ;  John Wiley [distributor],  2009 
 - xviii, 314 p. :  ill. ;  24 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780470440582 0470440589 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management<br/>Business enterprises--Computer networks