TY  - BOOK
AU  - Hurwitz,Judith
AU  - Bloor,Robin
AU  - Kaufman,Marcia
TI  - Service management for dummies
SN  - 9780470440582
PY  - 2009///
CY  - Hoboken, N.J., Chichester
PB  - For Dummies, John Wiley [distributor]
KW  - Information technology
KW  - Management
KW  - Business enterprises
KW  - Computer networks
N1  - Includes index
ER  -