Shwom, Barbara <br/><br/>
Business communication :  polishing your professional presence / 
Barbara Shwom, Lisa Gueldenzoph Snyder 
 - Boston :  Prentice Hall,  c2012 
 - xxx, 471 p. :  ill. (some col.) ;  28 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780136078074 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication<br/>Business writing