TY  - BOOK
AU  - Shwom,Barbara
AU  - Snyder,Lisa Gueldenzoph
TI  - Business communication: polishing your professional presence 
SN  - 9780136078074
PY  - 2012///
CY  - Boston
PB  - Prentice Hall
KW  - Business communication
KW  - Business writing
N1  - Includes bibliographical references and index
ER  -