Sharp, Alec <br/><br/>
Workflow modeling :  tools for process improvement and applications development / 
Alec Sharp, Patrick McDermott 
 - 2nd ed. 
 - Boston :  Artech House,  c2009 
 - xx, 449 p. :  ill. ;  27 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781596931923 1596931922 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)<br/>Organizational change<br/>Industrial management<br/>Information technology<br/>Workflow