TY  - BOOK
AU  - Sharp,Alec
AU  - McDermott,Patrick
TI  - Workflow modeling: tools for process improvement and applications development 
SN  - 9781596931923
PY  - 2009///
CY  - Boston
PB  - Artech House
KW  - Reengineering (Management)
KW  - Organizational change
KW  - Industrial management
KW  - Information technology
KW  - Workflow
N1  - Includes bibliographical references and index
ER  -