Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons 
 - 7th ed. 
 - New York :  McGraw-Hill,  c2011 
 - xvii, 541 p. :  ill. ;  29 cm. 
 - The McGraw-Hill/Irwin series operations and decision sciences .
 - McGraw-Hill/Irwin series operations and decision sciences .
<br/><br/><label>ISBN: </label>9780073403359 (alk. paper) 0073403350 (alk. paper) 9780077426972 0077426975 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management