00834nam a2200241 a 4500001001400000003000700014005001700021008004100038020003100079020002800110020001800138020001500156040000800171100002600179245011600205250001200321260003600333300003500369490006600404650003500470700002500505830006200530vtls000057359KUKTEM20251125093014.0111213t2011    nyua   b      001 0 eng d  a9780073403359 (alk. paper)  a0073403350 (alk. paper)  a9780077426972  a0077426975  aUMP1 aFitzsimmons, James A.10aService management :boperations, strategy, information technology /cJames A. Fitzsimmons, Mona J. Fitzsimmons  a7th ed.  aNew York :bMcGraw-Hill,cc2011  axvii, 541 p. :bill. ;c29 cm.1 aThe McGraw-Hill/Irwin series operations and decision sciences 0aService industriesxManagement1 aFitzsimmons, Mona J. 0aMcGraw-Hill/Irwin series operations and decision sciences