01073nam a2200289 a 4500 vtls000057359 KUKTEM 20251125093014.0 111213t2011 nyua b 001 0 eng d 9780073403359 (alk. paper) 0073403350 (alk. paper) 9780077426972 0077426975 201204091111 fauzi 201112131540 irma UMP HD9980.5 .F58 2011 Fitzsimmons, James A. Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons 7th ed. New York : McGraw-Hill, c2011 xvii, 541 p. : ill. ; 29 cm. The McGraw-Hill/Irwin series operations and decision sciences Service industries Management Fitzsimmons, Mona J. McGraw-Hill/Irwin series operations and decision sciences 0 0 0 0 20000 20000 2019-09-04 642.67 0 HD9980.5 .F58 2011 0000064353 2019-09-04 00:00:00 1 642.67 2019-09-04 OPEN VIRTUA40 60452 60458 VTLSSORT0080*0200*0201*0202*0203*0400*0900*1000*2450*2500*2600*3000*4900*6500*7000*8300*9991