Bovée, Courtland L. <br/><br/>
Business communication today / 
Courtland L. Bovée, John V. Thill 
 - 11th ed. 
 - Boston, MA :  Pearson,  c2012 
 - xxxviii, 579, [93] p. :  col. ill. ;  29 cm. 
<br/><br/>Includes bibliographical references and indexes 
<br/><br/><label>ISBN: </label>9780132539555 0132539551 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication--United States--Case studies<br/>Communication in organizations--United States--Case studies