Cramm, Susan <br/><br/>
8 things we hate about I.T. :  how to move beyond the frustrations to form a new partnership with I.T. / 
 Eight things we hate about IT 
Susan Cramm 
 - Boston, Mass. :  Harvard Business Press,  c2010 
 - 194 p. :  ill. ;  21 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/>You need service, and IT needs control -- You need results, and IT needs respect -- You need to focus on tactics, and IT needs strategic alignment -- You need IT funding, and IT needs returns -- You need on-time delivery, and IT needs quality -- You need customization, and IT needs standardization -- You need innovation, and IT functions in bureaucracy --You need good IT, and IT can become great 
<br/><br/><label>ISBN: </label>9781422131664 (pbk. : alk. paper) 1422131661 (pbk. : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management<br/>Business enterprises--Computer networks<br/>Management information systems