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  <titleInfo>
    <title>8 things we hate about I.T</title>
    <subTitle>how to move beyond the frustrations to form a new partnership with I.T</subTitle>
  </titleInfo>
  <titleInfo type="alternative">
    <title>Eight things we hate about IT</title>
  </titleInfo>
  <name type="personal">
    <namePart>Cramm, Susan</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
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  </name>
  <typeOfResource>text</typeOfResource>
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  <originInfo>
    <place>
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    <place>
      <placeTerm type="text">Boston, Mass</placeTerm>
    </place>
    <publisher>Harvard Business Press</publisher>
    <dateIssued>c2010</dateIssued>
    <dateIssued encoding="marc">2010</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>194 p. : ill. ; 21 cm.</extent>
  </physicalDescription>
  <tableOfContents>You need service, and IT needs control -- You need results, and IT needs respect -- You need to focus on tactics, and IT needs strategic alignment -- You need IT funding, and IT needs returns -- You need on-time delivery, and IT needs quality -- You need customization, and IT needs standardization -- You need innovation, and IT functions in bureaucracy --You need good IT, and IT can become great</tableOfContents>
  <targetAudience authority="marctarget">specialized</targetAudience>
  <note type="statement of responsibility">Susan Cramm</note>
  <note>Includes bibliographical references and index</note>
  <subject authority="lcsh">
    <topic>Information technology</topic>
    <topic>Management</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Business enterprises</topic>
    <topic>Computer networks</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Management information systems</topic>
  </subject>
  <identifier type="isbn">9781422131664 (pbk. : alk. paper)</identifier>
  <identifier type="isbn">1422131661 (pbk. : alk. paper)</identifier>
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    <recordCreationDate encoding="marc">111122</recordCreationDate>
    <recordChangeDate encoding="iso8601">20251125093032.0</recordChangeDate>
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