TY  - BOOK
AU  - Cramm,Susan
TI  - 8 things we hate about I.T.: how to move beyond the frustrations to form a new partnership with I.T. 
SN  - 9781422131664 (pbk. : alk. paper)
PY  - 2010///
CY  - Boston, Mass.
PB  - Harvard Business Press
KW  - Information technology
KW  - Management
KW  - Business enterprises
KW  - Computer networks
KW  - Management information systems
N1  - Includes bibliographical references and index; You need service, and IT needs control -- You need results, and IT needs respect -- You need to focus on tactics, and IT needs strategic alignment -- You need IT funding, and IT needs returns -- You need on-time delivery, and IT needs quality -- You need customization, and IT needs standardization -- You need innovation, and IT functions in bureaucracy --You need good IT, and IT can become great
ER  -