Damelio, Robert <br/><br/>
The basics of process mapping / 
Robert Damelio 
 - 2nd ed. 
 - New York :  CRC Press ,  2011 
 - ix, 173 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/>Overview -- Thinking about work -- Why map a process? -- Rel.map -- CFPM -- Flowchart -- 7 principles to improve flow 
<br/><br/><label>ISBN: </label>9781563273766 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Work design<br/>Flow charts<br/>Organizational effectiveness