TY  - BOOK
AU  - Damelio,Robert
TI  - The basics of process mapping
SN  - 9781563273766
PY  - 2011///
CY  - New York
PB  - CRC Press
KW  - Work design
KW  - Flow charts
KW  - Organizational effectiveness
N1  - Includes bibliographical references and index; Overview -- Thinking about work -- Why map a process? -- Rel.map -- CFPM -- Flowchart -- 7 principles to improve flow
ER  -