Locker, Kitty O. <br/><br/>
Business communication :  building critical skills / 
Kitty O. Locker, Stephen Kyo Kaczmarek 
 - 5th ed. 
 - New York :  McGraw-Hill Irwin,  c2011 
 - xxxi, 575 p. :  ill. (chiefly col.) ;  28 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780073403151 (alk. paper) 0073403156 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication