Latino, Robert J. <br/><br/>
Root cause analysis :  improving performance for bottom-line results / 
Robert J. Latino, Kenneth C. Latino, Mark A. Latino. 
 - 4th ed. 
 - Boca Raton, FL :  CRC Press,  c2011 
 - xxiv, 255 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781439850923 (hbk) 1439850925 (hbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control--Data processing<br/>Industrial accidents--Investigation<br/>Critical incident technique