@book{61498,
	author = {Lian, Teddy Kok Fei},
	title = {TQM implementation and impact in the Malaysian public sector :},
	publisher = {Institut Tadbiran Awam Negara Malaysia (INTAN),},
	year = {2002},
	series = {Monograf Institut Tadbiran Awam Negara Malaysia ;},
	address = {Kuala Lumpur :}
}