TY  - BOOK
AU  - Lian,Teddy Kok Fei
TI  - TQM implementation and impact in the Malaysian public sector: an imperical study 
T2  - Monograf Institut Tadbiran Awam Negara Malaysia
SN  - 9679933903
PY  - 2002///
CY  - Kuala Lumpur
PB  - Institut Tadbiran Awam Negara Malaysia (INTAN)
KW  - Total quality management in government
KW  - Malaysia
KW  - Civil service
KW  - Public administration
N1  - Includes bibliographical references
ER  -