Tardugno, Anthony F. <br/><br/>
IT services :  costs, metrics, benchmarking, and marketing / 
Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews 
 - Upper Saddle River, N.J. :  Prentice Hall PTR,  c2000 
 - xvii, 201 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780132621953 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer service industry<br/>Computer industry--Customer services