00931nam a2200241 a 4500 vtls000064580 KUKTEM 20251125093122.0 121008t2000 njud f 001 0 eng d 9780132621953 201304231159 huda 201210080942 farina HD9696.67.A2 T37 2000 Tardugno, Anthony F. IT services : costs, metrics, benchmarking, and marketing / Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews Upper Saddle River, N.J. : Prentice Hall PTR, c2000 xvii, 201 p. : ill. ; 24 cm. Includes bibliographical references and index Computer service industry Computer industry Customer services DiPasquale, Thomas R. Matthews, Robert E. 0 0 0 0 10000 10000 2019-09-04 180.98 0 HD9696.67.A2 T37 2000 0000070291 2019-09-04 00:00:00 1 180.98 2019-09-04 OPEN VIRTUA40 61564 61570 VTLSSORT0080*0200*0900*1000*2450*2600*3000*5040*6500*6501*7000*7001*9992