TY  - BOOK
AU  - Tardugno,Anthony F.
AU  - DiPasquale,Thomas R.
AU  - Matthews,Robert E.
TI  - IT services: costs, metrics, benchmarking, and marketing 
SN  - 9780132621953
PY  - 2000///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall PTR
KW  - Computer service industry
KW  - Computer industry
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -