01523nam a2200253 a 4500001001400000003000700014005001700021008004100038020003800079020003500117020003800152020003500190020002700225040000800252245010000260250001200360260003600372300002800408504005800436505069400494650003201188650002801220700002101248vtls000060320KUKTEM20251125093135.0120525t2012    nyu    f b    001 0 eng d  a9780071775304 (hbk. : alk. paper)  a0071775307 (hbk. : alk. paper)  a9780071771320 (pbk. : alk. paper)  a0071771328 (pbk. : alk. paper)  a9780071772204 (e-ISBN)  aUMP00aCrucial conversations :btools for talking when stakes are high /cKerry Patterson ... [et al.]  a2nd ed.  aNew York :bMcGraw-Hill,cc2012  axviii, 244 p. ;c24 cm.  aIncludes bibliographical references (p. 31) and index0 aWhat's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning 0aInterpersonal communication 0aInterpersonal relations1 aPatterson, Kerry