01766nam a2200301 a 4500 vtls000060320 KUKTEM 20251125093135.0 120525t2012 nyu f b 001 0 eng d 9780071775304 (hbk. : alk. paper) 0071775307 (hbk. : alk. paper) 9780071771320 (pbk. : alk. paper) 0071771328 (pbk. : alk. paper) 9780071772204 (e-ISBN) 201207271022 fauzi 201205251135 sri UMP BF637.C45 C78 2012 Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.] 2nd ed. New York : McGraw-Hill, c2012 xviii, 244 p. ; 24 cm. Includes bibliographical references (p. 31) and index What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning Interpersonal communication Interpersonal relations Patterson, Kerry 0 0 0 0 20000 20000 2019-09-04 91.88 0 BF637.C45 C78 2012 0000065717 2019-09-04 00:00:00 1 91.88 2019-09-04 OPEN VIRTUA40 61779 61785 VTLSSORT0080*0200*0201*0202*0203*0204*0400*0900*2450*2500*2600*3000*5040*5050*6500*6501*7000*9992