01984ntm a2200265 a 4500 vtls000091260 KUKTEM 20251117113305.0 150918t2014 my da f abm 000 0 eng d THE0001624(Local) 201905131118 yusri 201712061115 huda 201511231029 asma 201509181641 asma 201509181135 asma UMP HF5415.335 .U45 2014 r Bc. Umi Nur Ai'syah Zulkefli Relationship between quality service determinants with the quality of cleaning service / Umi Nur Ai'syah Zulkefli Kuantan, Pahang : UMP, 2015 x, 55 p. : ill. (some col.) ; 30 cm. + 1 CD-ROM Faculty of Industrial Management Project paper (Bachelor of Project Management with Honours) -- Universiti Malaysia Pahang - 2015 Bibliography : p. 47-48 Quality of Cleaning Service is an important essence in Cleaning Service Industry. Customers Satisfaction is often used as the evaluation method to determine the quality of cleaning service. Customer satisfaction is depends on the element of customers expectation and perception of quality which can be divided into four main determinants which is Functional Quality, Technical Quality, Process Quality and Aesthetic Quality. Therefore, this paper intends to identify the relationships of quality determinants and the quality of cleaning service as well as its dominant factor. So, the respondents targeted for this project is staffs that work in office in UMP Gambang. Questionnaires were distributed and collected. For the analysis performed on the gathered data, the study shows that there is correlation of quality determinants with the quality of cleaning service Consumer satisfaction http://ecollib.ump.edu.my/18474/ Access in library only 0 0 0 6 10000 10000 2019-09-04 0 HF5415.335 .U45 2014 r Bc. 0000100699 2019-09-04 00:00:00 1 2019-09-04 PSM 0 0 0 6 10000 10000 2019-09-04 0 CD 8994 | HF5415.335 .U45 2014 r Bc. 0000100700 2019-09-04 00:00:00 1 2019-09-04 PSM VIRTUA40 6185 6191 VTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5000*5020*5040*5200*6500*8560*9992