how managers solve thorny problems with the knowledge jam Pugh, Katrina creator text bibliography cau San Francisco, CA Jossey-Bass c2011 2011 monographic eng

print

xxiii, 248 p. : ill. ; 24 cm. "One of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. This book's five-step process, which the author calls Knowledge Jam, shows how to set the direction, foster the correct tone, conduct a knowledge capture event, and integrate this knowledge into the organization. It also introduces conversation practices for participants to effectively co-create knowledge and discover context. Rich with case studies, how-to templates, and adaptations, this book is ideal for external consultants, internal facilitators and leaders"--Provided by publisher general Katrina B. Pugh Includes bibliographical references and index Knowledge management Organizational learning Organizational learning Management 9780470876817 (hardback) 0470876816 (hardback) UMP 120524 20251125093140.0 vtls000060211