Solving employee performance problems : how to spot problems early, take appropriate action, and bring out the best in everyone /
Anne Bruce, Brenda Hampel, Erika Lamont
- New York : McGraw-Hill, c2011
- xvi, 253 p. : ill. ; 24 cm.
Includes index
Set expectations to avoid performance issues -- The four-step model to getting performance management right every time : start where you are -- Communicate clearly and often -- Accelerate performance success : from 0 to 60 in real situations -- How leaders can be proactive (and not reactive) with performance : make a plan and do it! -- 30 starters for tough performance conversations : waiting and hoping won't cut it -- Managing performance in today's dynamic workplace -- Coach and develop : case studies, templates, and tools -- Measuring performance to spot problems early -- Using the strategies successfully in your organization