02637nam a2200265 a 4500001001400000003000700014005001700021008004100038020002500079020002200104040000800126100001500134245013500149250001200284260004200296300003600338504005000374505051900424520128100943650002402224650002802248650004802276650002702324700002002351vtls000060209KUKTEM20251125093145.0120524t2011    caua   g b    001 0 eng d  a9780470922248 (pbk.)  a0470922249 (pbk.)  aUMP1 aCloke, Ken10aResolving conflicts at work :bten strategies for everyone on the job /cKenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis  a3rd ed.  aSan Francisco :bJossey-Bass,c©2011  axxxii, 368 p. :bill. ;c23 cm.  aIncludes bibliographical references and index0 aForeword: Conflict : an opportunity for leadership / by Warren Bennis -- Understand the culture and dynamics of conflict -- Listen empathetically and responsively -- Search beneath the surface for hidden meanings -- Acknowledge and reframe emotions -- Separate what matters from what gets in the way -- Solve problems paradoxically and creatively -- Learn from difficult behaviors -- Lead and coach for transformation -- Explore resistance and negotiate collaboratively -- Mediate and design systems for prevention  a"The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace.?In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design Features downloadable teaching materials available for faculty using the book This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces"--  Provided by publisher 0aConflict management 0aInterpersonal relations 0aPersonnel managementxPsychological aspects 0aPsychology, Industrial1 aGoldsmith, Joan